How we manage your personal data
We take your privacy seriously and strive to protect your privacy as much as possible.
We only use your personal data for services that we notify you about in advance, and we process your personal data without compromising your privacy.
We only use your personal data to the extent that it is necessary to provide our services. Your data is only processed by staff who are authorized to manage personal data.
From Luosto Taxi Service Oy’s customer register
Luosto Taxi Service Oy (later LTP-Charter)
Data protection officer:
If you have questions regarding the register, please use our contact form.
What do you use my personal data for?
In order to provide the best customer service through comprehensive and personalized services.
For sales and marketing and in order to make it easier for your to use our different web services. We would like to develop our services together with our customers with the help of customer surveys and research.
For example, we store data from customer service interactions in order to verify sales and services and to further develop our services.
Additionally we may process your data in order to fulfill legal obligations and regulatory provisions, without compromising safety and accountability. In these cases, processing your data is a statutory obligation.
Sources of Information
We primarily collect customer data from you in connection with an order and buying and using our services, on our website, in customer service interactions or otherwise directly from you.
The information we collect from you
We process the following personal data from the individuals who do business with us
- Personal data collected from services, sales, payments and travel including email addresses required to send bus tickets or for any other service requiring an email address.
- Information for using our services on our website, including log-in information, information on the services provided and cookies required to load pages.
- The model and operating system of your computer and the language you use on our website.
- Information related to direct marketing and communications, such as what messages have been sent and whether they have been opened.
- Customer feedback, claims for damages and the information needed to respond to these, including bank account information.
Who processes your data
We use trusted service providers to support management of your personal data, including for IT maintenance and development. These experts are mandated by us to process personal data, in compliance with current legislation. Compliance is ensured through agreements between organizations.
We do not disclose customer information without legal grounds to parties not involved in providing Luosto Taxi Services Ltd / LTP-Charter services.
Transfer of data or its transfer outside the EU or EEA
Data will not be disclosed outside the countries of the EU, the European Economic Area or the European Commission countries which have been determined to have sufficient data protection, unless adequate levels of data protection are ensured by contract or otherwise required by law.
Storage of personal data
We only retain personal data for as long as it is necessary to carry out the particular service, in accordance with current legislation. Personal data will then either be deleted or anonymized. We comply with statutory obligations in the preservation of personal data, taking into account, inter alia, accounting law. At the end of the contractual relationship, how long the data will be stored is determined by its intended purpose and existing legislation.
Your rights as a customer
As our customer, you have the right to the personal data that Luosto Taxi Service Ltd / LTP Charter collects about you. You can exercise your rights by making a data privacy request via our contact form.
As a customer, you have the following rights related to data privacy:
- the right to access your personal information
You have the right to receive a copy of your personal data from Luosto Taxi Service Ltd / LTP Charter and to receive confirmation that we have collected your personal information.
These copies are primarily sent by email.
- the right to correct your personal information
You have the right to ask us to correct inaccurate or incomplete information.
- the right to have your personal data deleted
You have the right to ask us to delete personal information about you. Requests are handled on a case-by-case basis. Luosto Taxi Service Oy / LTP Charter has a legal obligation or right to retain certain types of information, and this information cannot be removed.
- the right to limit the use of personal data
Under special circumstances as defined in certain regulations, you have the right to request that we restrict the use of your personal data.
- the right to object to use of your personal data
You also have the right to object to the use of your information, for example for direct marketing purposes. You can object to use of your personal data in a particular situation which is based on the interest of Luosto Taxi Service Oy / LTP-Charter.
- The right to the portability of your personal data
You are entitled to receive your information from us in a structured and commonly used form so that you can transfer your data to another register. This right applies to information that is in electronic form and is processed on the basis of consent or enforcement of the contract.
This information will be emailed to you.
- The right to withdrawal of consent
You have the right to withdraw your consent when it is the basis for processing your personal data. When consent is withdrawn, any personal data management that is based on your consent will be discontinued.
- The right to appeal to the authorities
We strive to resolve possible disagreements directly with the customer. If you believe that we have processed your personal data illegally, you can file a complaint with the supervising authority.
- Principles of data protection
We ensure the security of our personal information processing and the confidentiality, integrity and usability of personal data through the most effective technical and administrative measures in accordance with the security principles of Luosto Taksipalvelu Oy / LTP-Charter. Your personal data is protected against unauthorized access and illegal and accidental data processing. Your personal data will only be processed by individuals personally authorized by Luosto Taksipalvelu Oy / LTP-Charter. We educate and instruct all our employees who process personal data on data privacy issues.
The Luosto Taxi Service Oy / LTP-Charter locations where personal data is processed are protected according to building security codes.
Documents and records in paper format are stored in locked safes, and only authorized staff have access to these documents. Documents will be destroyed in accordance with information security directives.
Documents and data in electronic form are protected in accordance with the security code by user IDs and firewalls. Only people with user rights can access this information.
Luosto Taxi Service Ltd / LTP Charter
Saukkokaarre 3, 97555 Luosto